Refund Policy

All tournament entry fees are strictly non-refundable once a tournament has started.

When you submit an entry fee and the tournament commences, the fee is immediately allocated to the tournament prize pool and platform service fee. At this point, no refund can be issued regardless of:

• Your performance or results in the tournament
• Technical difficulties on your personal device or internet connection
• Voluntary withdrawal from the tournament after it has started
• Dissatisfaction with tournament outcomes
• Change of mind after the tournament has commenced

A full refund of your entry fee will be issued only in the following circumstances:

• Trade Quest Professional officially cancels the tournament before or during the event
• A critical platform-wide technical failure prevents the tournament from being conducted fairly
• Regulatory or legal requirements necessitate the cancellation of the tournament

In these cases, all entry fees collected for the cancelled tournament will be refunded in full to the original payment method or credited to your Trade Quest wallet, at our discretion.

For approved refunds, the following processing timeframes apply:

Processing times may vary depending on your bank or payment provider. Trade Quest Professional is not responsible for delays caused by third-party financial institutions.

Funds deposited into your Trade Quest wallet that have not been used to enter a tournament may be withdrawn subject to the following conditions:

• Your identity has been verified in accordance with our KYC requirements
• No active disputes, chargebacks, or fraud investigations are pending on your account
• The withdrawal amount meets the minimum threshold specified in your account settings
• Bonus funds and virtual rewards are excluded from cash withdrawals

Withdrawal requests are processed within 1–3 business days after verification is complete.

Initiating a chargeback without first contacting Trade Quest Professional is considered a violation of our Terms and Conditions.

If you believe an unauthorized transaction has occurred on your account, you must:

1. Contact our support team immediately at support@tradequest.pro
2. Provide details of the disputed transaction including date, amount, and reference number
3. Allow Trade Quest Professional up to 5 business days to investigate and resolve the issue

Trade Quest Professional employs advanced fraud detection systems and cooperates fully with law enforcement agencies to investigate and prosecute fraudulent activity.

Bonus funds, virtual rewards, trial tournament winnings, and promotional credits are:

• Non-refundable and non-withdrawable as cash
• Subject to specific wagering requirements before conversion
• Forfeited upon account closure or termination for violations
• Subject to expiration as specified at the time of issuance

The 250% deposit bonus virtual funds are promotional in nature and cannot be directly withdrawn. They are intended to enhance your tournament participation experience.

To submit a refund request for an eligible cancelled tournament:

1. Email support@tradequest.pro with the subject line: "Refund Request – [Tournament Name]"
2. Include your registered email address and account username
3. Provide the tournament name, date, and entry fee amount
4. Briefly describe the reason for your refund request

Our support team will review your request and respond within 3 business days. Approved refunds will be processed according to the timeframes outlined in Section 3.